Delivery

SHIPPING AND DELIVERY

Once you have placed your order, we will start working to get it to you as quickly as possible.
You will be kept informed of the status of your order via email and My Targetmart Wholesale.
The delivery process depends on a number of things:

• The payment
• The stock status of the product
• The delivery time of the product from our supplier to us.

The payment

If you have chosen a payment method whereby the amount to be paid must be received by us prior to delivery (iDeal, PayPal, Bancontact, Credit Card or prepayment), the order will only be processed once payment has been received.
Depending on the payment method you have chosen, it may take 1 to 2 days before the payment is processed. If you choose Afterpay or payment on account, the order will be processed immediately.

The stock status of the product

You will find an indication of the delivery time in the product description. For products that are in stock, the delivery time is 1 to 2 days. For products that are not in stock, the delivery time is usually 3 to 6 working days.
These products must be ordered from our supplier.
For products that state that they can be ordered by pre-order, or where it is stated that the delivery time is unknown, no certainty can be given about the delivery time.
In all cases we strive for the fastest possible delivery.

The delivery time of the product from our supplier to us.

If a product is not in stock, but there is no reason to expect that the product will not be available within a week, the delivery time is stated to be 3 to 6 working days.
This delivery time is met in 92% of cases.
However, because Targetmart sells many products that are imported from abroad, we are not always able to get the order to you within the stated delivery time.
The stated delivery time is therefore always an expectation, no rights can be derived from this.

What if the delivery time is not met?

Despite our efforts to have the order delivered within the delivery time, it may happen that an order cannot be delivered within the specified period.
In that case, we will do our utmost to inform you of the reason for the delay, the expected delivery time, and any alternatives that we can deliver faster.
In consultation we can then decide how to handle the order. You are entitled to cancel the order at any time and reclaim the amount you paid.

SHIPPING COSTS & SHIPPING VIA PACKAGE POST

We charge €4.99 shipping costs for an order within the Netherlands, but also for orders to Belgium.

We send orders with a higher value and orders that do not fit through the letterbox by parcel post.
You will receive a tracking code via email with which you can track the shipment, and you will receive status updates about your package via email.
You must be at home to receive the shipment. If you are not at home, it will be delivered to the neighbors or taken away for delivery at a later time.
The DHL parcel deliverer will inform you what happens to the package if it could not be delivered. If you have any questions about this shipping method, the updates you receive or other matters regarding the delivery of your order, please contact us.

EXCHANGES AND RETURNS

14 days reflection period

After receiving your order, you naturally want to try your product as soon as possible.
If it turns out that the product is not what you ordered, you can use the 14-day right of withdrawal.
If you are not satisfied with your order for any reason, you can return your order, provided you notify us within 7 days of receiving your order.
You then have the right to exchange your order for another product or get your money back.
After you notify us that you cancel your purchase, you still have 14 days to return the order.

If the product is returned damaged or incomplete, we may charge costs for this.
In that case, it will be determined in consultation with the customer whether the product is eligible for a partial refund.
You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

There are a number of products that we must exclude from this reflection period for hygienic reasons.
For example, we can provide hair accessories and hair pieces, such as. Do not take back wigs or extensions if the seal is broken. Hair and Skin Cosmetics if opened, we may charge costs to process your return.

How can you return a product?

If you wish to return or exchange a product, it is important that you notify us within 7 days of receiving the product.
Notify us by email or telephone that your product needs to be returned, and we will tell you where you can return your product and what information we need with the shipment.
Once the product has been received by us, we will exchange it for the desired item, or we will cancel the agreement and refund your full purchase amount as soon as possible, but no later than 14 days after you have canceled the purchase, to the account on which you have paid.
We may wait with reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
You can also return the products within 14 days of receipt without prior notice, as long as you include a notice stating your wish to cancel.
You can follow the steps below to return something.

• Please contact our customer service.
• You will receive the information you need to return the shipment to us by email or telephone.
• After receiving the shipment, we will send you a confirmation of receipt and we will start working on your shipment
• After your shipment has been examined, we will propose a solution to resolve the problem.

The return address

You can use the following address to return products:

Target Mart Wholesale BV
Zuiderkerkedijk 202 3079PB, Rotterdam

Return costs.

We will not reimburse the costs of returning the product to us.
We therefore ask you to bear these costs yourself.
We do not charge a separate handling fee for processing your return.
If you have any questions about these steps, the information you receive or other matters regarding returning your order, please contact us.

DO YOU HAVE QUESTIONS ABOUT YOUR ORDER?

Send us an email to: wholesale@targetmart.nl