Exchanges and Returns

14 days reflection period

After receiving your order, you naturally want to try your product as soon as possible.
If it turns out that the product is not what you ordered, you can use the 14-day right of withdrawal.
If you are not satisfied with your order for any reason, you can return your order, provided you notify us within 14 days of receiving your order.
You then have the right to exchange your order for another product or get your money back.
After you notify us that you cancel your purchase, you still have 14 days to return the order.
If the product is returned damaged or incomplete, we may charge costs for this.
In that case, it will be determined in consultation with the customer whether the product is eligible for a partial refund.
You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

How can you return a product?

If you wish to return or exchange a product, it is important that you notify us within 14 days of receiving the product.
Notify us by email or telephone that your product needs to be returned, and we will tell you where you can return your product and what information we need with the shipment.
Once the product has been received by us, we will exchange it for the desired item, or we will cancel the agreement and refund your full purchase amount as soon as possible, but no later than 14 days after you have canceled the purchase, to the account on which you have paid.
We may wait with reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.
You can also return the products within 14 days of receipt without prior notice, as long as you include a notice stating your wish to cancel.
You can follow the steps below to return something.

• Please contact our customer service.
• You will receive the information you need to return the shipment to us by email or telephone.
• After receiving the shipment, we will send you a confirmation of receipt and we will start working on your shipment
• After your shipment has been examined, we will propose a solution to resolve the problem.

We would like to ask you to use our clear and accessible portal Return shipping portal .
This way we can process your return quickly. However, you are not obliged to do so.
If you have thrown away the box in which the product was delivered and the accompanying protective material, you will need to find a replacement box and protective material yourself.

You can use the following address to return products:

stating your order number
Zuiderkerkedijk 202
3079PB, Rotterdam
No refunds will be given if the seal of hair cosmetics or skin care and nutritional products has been opened for hygienic reasons.
Money will be refunded within 3 to 14 days depending on crowds.

Costs of Returns.

We will not reimburse the costs of returning the product to us. We therefore ask you to bear these costs yourself. We do not charge a separate handling fee for processing your return. If you have any questions about these steps, the information you receive or other matters regarding returning your order, please contact us.